Last updated: 12 October 2026
Where we deliver
We currently deliver to addresses in the United Kingdom. Delivery is free on every order.
How we ship
NAD+ cartridges and vials are temperature sensitive. Every order containing NAD+ is packed in an insulated pouch with cold packs and sent on a tracked, next-working-day service. To avoid parcels sitting in a depot over the weekend, orders containing NAD+ placed after 13:00 on Thursday are dispatched on the following Monday. Orders for the pen, needles or other consumables only are sent on a tracked 48-hour service.
Dispatch times
Orders placed before 13:00 Monday to Thursday are dispatched the same working day. You will receive a tracking link by email as soon as your parcel leaves us.
When your parcel arrives
Put the cartridges or vials in the fridge (2 to 8°C) as soon as you receive them. The cold packs are designed to keep the product cool for the journey and a few hours after delivery. If the cold packs have fully thawed and the product arrives warm, contact us within 48 hours with photos and we will replace it free of charge.
Missed deliveries
Please choose a delivery address where someone can receive the parcel on a working day, or use the carrier's options to redirect to a safe place or a neighbour. Because of the cold chain we cannot guarantee a product that has waited at a depot for more than one working day.
Discreet packaging
Parcels are plain on the outside and do not reveal their contents.
Questions
Email help@thenadshop.com or use the contact page.